Exceptional customer service is deliberate.

Our training grooms your team to be exceptional.

Exceptional customer service helps you…

  • Improve Client Satisfaction/NPS
  • Lower Costs & Increase Profits
  • Retain Employees

Let’s get started on your journey to exceptional customer service. Follow these steps…

How We Help

Is unsatisfactory staff performance impacting your business?

  • Dissatisfied customers / lost sales
  • High employee turnover
  • Low Net Promoter Score (NPS)

Is ineffective training impacting your business?

  • Waste of money
  • Waste of time
  • Managerial frustration

Business can be a pleasure…

PhenomComm delivers training that resonates with staff and produces customer-focused team members who provide exceptional service.

Outcomes

  • Faster, friendlier service
  • Increased profits
  • Higher customer satisfaction/NPS

Outcomes

  • Happier team members
  • Improved work performance
  • Positive staff-management relationships

Services:

  1. Instructional Curriculum Design

2. Live Training Facilitation

3. Performance Audits & Coaching

We help companies by…

  • Designing & delivering content that resonates.
  • Effecting mindset & behavior shifts across roles.
  • Capturing & measuring business impact.

“Good customer service costs less than bad customer service.” ~Sally Gronow

About Us

PhenomComm is a boutique talent development firm providing custom training solutions that drive results.

Talent development that works.

Our Founder

PhenomComm brings to the table 20 years of first-hand experience in talent development via its founder Paulette Cunningham. Her comprehensive background in teaching and learning, instructional design, personal growth, and professional development as an independent contractor has equipped her with a heightened understanding of human behavior – people from all walks of life. This proves invaluable when it comes to informing the company’s design approach, delivery strategy, and facilitation methods.

Paulette is an award-winning former educator of the public school system. There, she was dedicated to impacting the lives of young people for lifelong success. She evolved her passion into a professional venture that focuses on adults in their career fields.

Our Methodology

Significantly informed by extensive training and experience in talent development, our approach leverages industry research and direct, in-depth engagement with the present-day talent pool. This way, producing signature solutions that work for our clients.

White abstract geometric artwork from Dresden, Germany
Windows of a building in Nuremberg, Germany

Our Capacity

PhenomComm proudly boasts its proven record of consistently delivering solutions that go above & beyond and routinely exceeding client expectations.

For our largest projects, we team with other venerable firms to maintain the highest level of service and quality deliverables.