Exceptional customer service is deliberate.
Our training grooms your team to be exceptional.
Exceptional customer service helps you…
- Improve Client Satisfaction/NPS
- Lower Costs & Increase Profits
- Retain Employees
Let’s get started on your journey to exceptional customer service. Follow these steps…
1. Discover
Click, call, or email to arrange a conversation where we get acquainted with your company, its pain points, and desired outcomes.
- Click to schedule a consult
- (803) 875-0525
- consult@phenomcomm.com
2. Assess
Next, we conduct an assessment to further understand your business needs, confirm objectives, and determine key performance indicators.
- Interviews
- Observations
- Listening Sessions, etc
3. Deliver
Finally, a scope of work is created, your team is trained, exceptional customer service is delivered, and results are measured.
- Live Training/eLearning
- Small Group/1:1 Coaching
- Metrics Measurement
How We Help
Is unsatisfactory staff performance impacting your business?
- Dissatisfied customers / lost sales
- High employee turnover
- Low Net Promoter Score (NPS)
Is ineffective training impacting your business?
- Waste of money
- Waste of time
- Managerial frustration
Business can be a pleasure…
PhenomComm delivers training that resonates with staff and produces customer-focused team members who provide exceptional service.
Outcomes
- Faster, friendlier service
- Increased profits
- Higher customer satisfaction/NPS
Outcomes
- Happier team members
- Improved work performance
- Positive staff-management relationships
Services:
- Instructional Curriculum Design
2. Live Training Facilitation
3. Performance Audits & Coaching
We help companies by…
- Designing & delivering content that resonates.
- Effecting mindset & behavior shifts across roles.
- Capturing & measuring business impact.
“Good customer service costs less than bad customer service.” ~Sally Gronow
About Us
PhenomComm is a boutique talent development firm providing custom training solutions that drive results.
Talent development that works.
Our Founder
PhenomComm brings to the table 20 years of first-hand experience in talent development via its founder Paulette Cunningham. Her comprehensive background in teaching and learning, instructional design, personal growth, and professional development as an independent contractor has equipped her with a heightened understanding of human behavior – people from all walks of life. This proves invaluable when it comes to informing the company’s design approach, delivery strategy, and facilitation methods.
Paulette is an award-winning former educator of the public school system. There, she was dedicated to impacting the lives of young people for lifelong success. She evolved her passion into a professional venture that focuses on adults in their career fields.
Our Methodology
Significantly informed by extensive training and experience in talent development, our approach leverages industry research and direct, in-depth engagement with the present-day talent pool. This way, producing signature solutions that work for our clients.
Our Capacity
PhenomComm proudly boasts its proven record of consistently delivering solutions that go above & beyond and routinely exceeding client expectations.
For our largest projects, we team with other venerable firms to maintain the highest level of service and quality deliverables.
